Los Angeles · Questions, Answered
Frequently Asked Questions
Everything you might wonder before you hand us your keys — insurance and liability, the products we use on delicate surfaces, how we enter gated homes and elevated buildings, pets, exactly what our 60-point checklist covers, and how our cancellation policy and 24-Hour Sparkle Guarantee work. Warm, transparent, and white-glove, the way it should be.
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Insurance & Liability
Peace of mind, built in
How coverage, vetting, and accountability work when you invite a trusted independent professional into your home.
How does liability and insurance work with independent cleaning professionals?
La La Land Cleaning is a referral agency: we carefully match your home with vetted, insured independent cleaning professionals rather than employing them directly. Every professional we place carries their own liability insurance, so your home and belongings are protected during the visit. If anything is ever damaged, let us know right away and we'll coordinate directly with you and your cleaner to make it right — you'll never be left to sort it out alone.
Are your cleaners vetted before they enter my home?
Yes. Before we place a professional in a home, we review their experience, references, and reliability, and we hold them to the standard of care our LA clientele expects. We work with a small, trusted roster — the same names our best homes see visit after visit — rather than a rotating crowd of strangers.
What happens if something is damaged during a clean?
In the rare event of an accident, contact us within 24 hours with the details and, if possible, a photo. Because every professional we place is insured, we'll work with you and your cleaner to resolve it promptly and fairly. Discretion and accountability are part of the white-glove promise.
Products & Surfaces
Gentle on marble, custom finishes & everything precious
Our eco-luxe line is chosen to protect the fine materials that make LA's most beautiful homes shine.
Are your eco-luxe products safe on marble, natural stone, and custom finishes?
Absolutely. Our professionals use pH-balanced, non-abrasive, plant-forward products chosen specifically to protect delicate surfaces — honed and polished marble, natural stone, quartz, hardwood, brass, and bespoke lacquered or hand-finished cabinetry. Harsh acids and abrasive scouring agents that can etch or dull fine materials are never used on those surfaces. The result is a radiant, streak-free finish that safeguards the investment in your home.
Can I request specific products for allergies or sensitivities?
Of course. If you prefer fragrance-free, hypoallergenic, or a particular brand you already trust for your stone or millwork, simply note it when you book and we'll make sure your professional cleans accordingly. Many of our clients keep a preferred product on hand for a treasured surface — we're happy to use it.
Are the products safe for children and pets?
Yes. Our default eco-luxe line is low-tox and family-friendly, formulated to be gentle around little ones and pets while still delivering a truly deep clean. Nothing about a spotless home should come at the cost of the people and animals who live in it.
Access & Security
Effortless entry, absolute discretion
Keys, codes, doormen, and gated estates — handled exactly the way you ask, kept entirely confidential.
How do you handle access to gated homes and elevated buildings?
We follow your instructions to the letter. Whether it's a gate code, a doorman or concierge check-in, a lockbox, a smart lock, or a key left with building management, just share the details when you book and your professional will follow your building's protocol precisely. We're experienced with LA's finest doorman buildings, HOAs, and private estates.
Is it safe to share keys, codes, or entry instructions?
Yes. Access details are kept confidential and shared only with the professional assigned to your home. Many recurring clients arrange a consistent entry method — a stored code or a key held securely — so cleans happen seamlessly whether or not you're home. You're always in control of how and when we enter.
Do I need to be home during the cleaning?
Not at all. A great many of our clients are at work, traveling, or simply out enjoying LA while we clean, and return to a home that feels brand new. Provide your preferred access method and we'll take care of the rest — and lock up exactly as you've asked when we leave.
Share the home details once. Enjoy the clean after.
La La Land Cleaning matches Los Angeles homeowners with insured independent cleaning professionals for standard, deep, recurring, and move-related visits.
Pets
Your companions, cared for
How we clean thoughtfully around the four-legged members of the household.
What are your protocols for pets during a cleaning visit?
We adore pets and clean around them with care. Let us know about your animals when you book — their names, temperament, and any areas that are off-limits or where they prefer to stay. Our professionals are considerate of anxious or curious pets, mindful about doors and gates so nothing slips out, and happy to work around a crated or gated space if that keeps everyone comfortable.
Do I need to do anything special for my pets before a visit?
Only what makes your pet most at ease. Some clients secure especially shy or protective animals in a designated room; others let friendly pets roam. A quick heads-up about feeding areas, litter boxes, or spots to avoid helps your professional give both your home and your companion the attention they deserve.
The 60-Point Checklist
Exactly what a white-glove clean covers
The room-by-room standard behind every visit — so nothing is ever left to chance.
What exactly is included in the 60-point checklist?
Our 60-point checklist is the white-glove standard behind every clean — a room-by-room sweep that leaves nothing to chance. In the kitchen: counters, backsplash, sink, faucet, stovetop, appliance exteriors, cabinet fronts, and floors. In bathrooms: showers, tubs, tile, toilets, mirrors, chrome and fixtures, counters, and floors, all sanitized and polished. Throughout living spaces and bedrooms: top-down dusting of shelves, sills, and surfaces, high-touch points sanitized, beds made or linens changed on request, and floors vacuumed and mopped edge to edge. Finishing details include baseboards, light switches, door handles, glass and mirrors, cobweb removal, trash emptied with fresh liners, and a final walk-through so every point is accounted for before we leave.
What's the difference between a standard clean and a deep clean on the checklist?
A standard clean maintains a home that's already in good rhythm — every point on the checklist, refreshed. A deep clean goes further into the detail work: build-up around fixtures and grout, baseboards and trim, behind and under movable items, and more time spent on the areas everyday cleaning doesn't reach. It's the ideal first visit or seasonal reset before recurring service takes over.
Are interior windows and inside-appliance cleaning included?
Interior glass and window cleaning and inside-appliance cleaning — the inside of your oven, refrigerator, or cabinets — are available as add-ons rather than part of the standard, deep, or move-out packages. Just add them when you book and they'll be included in your upfront quote.
Policies & Guarantee
Cancellations & the 24-Hour Sparkle Guarantee
Flexible scheduling and a promise: if it's not perfect, we make it right.
What is the 24-Hour Sparkle Guarantee?
If any part of your clean doesn't meet our white-glove standard, tell us within 24 hours and we'll return to re-clean the area promptly, at no additional cost. We want you delighted the moment you walk in — and confident enough to keep us on speed dial. Your satisfaction is the whole point.
What is your cancellation and rescheduling policy?
Life in LA moves fast, and we get it. You're welcome to reschedule or cancel with at least 24 hours' notice at no charge. Because your professional reserves the time exclusively for your home, changes made inside the 24-hour window may be subject to a modest fee. Reach out as early as you can and we'll always do our best to accommodate.
How do I book, reschedule, or ask a question?
Booking takes just a moment online, or call us at (213) 556-3240 — we're available daily. You'll receive an upfront, itemized quote before anything is confirmed, with no required in-home estimate. Need to make a change or have a question about your home's specifics? We're only a message away.
Still have a question?
We're happy to walk you through anything before your first clean. Book online in a moment, or call us daily at (213) 556-3240.